Refund policy

Magic Cat UK Return and Refund Policy

At Magic Cat UK, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we have a clear and straightforward return policy to assist you.

1. Eligibility for Returns and Refunds

  • Return Window: You have 14 calendar days from the date you receive your item to request a return or refund.
  • Condition of Items: To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it.
  • Proof of Purchase: Please ensure that you have your order number or proof of purchase when requesting a return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at magiccatuk@gmail.com within 14 days of receiving your item. In your email, include:
    • Your order number
    • A brief description of the reason for the return
  2. Receive Instructions: Once your return request is reviewed and approved (typically within 2 business days), we will send you detailed instructions on how to return the item to us, including the return address:
    • Return Address:
      • Magic Cat UK
      • 3 Horseshoe Road
      • PE11 3FB Spalding
      • United Kingdom
  3. Return Timeframe: After receiving the return instructions, please send your item back to us within 7 calendar days to ensure timely processing.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • Non-Refundable Shipping: Original shipping costs are non-refundable, except in cases where the return is due to our error.

4. Refund Process

Once we receive and inspect your returned item:

  1. Inspection: We will notify you via email of the status of your return within 5 business days of receiving the returned item.
  2. Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your card issuer’s policies.
  3. Rejection: If your return is not approved (e.g., item used, not in original condition), we will notify you of the reason, and the item will be returned to you at your expense.

5. Exchanges

  • No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Delivery and Return Timeframes

  • Return Period: The 14-day return period starts from the day you receive your item. Please ensure you initiate your return within this timeframe.
  • Processing Time: We aim to process all returns and refunds within 5-10 business days after receiving the returned item.

7. Accessibility of Our Policies

  • Dedicated Page: Our return and delivery policies are available on a dedicated page on our website, which can be easily accessed via the footer or the main navigation menu on every page of our site.
  • Clarity: We have ensured that all aspects of our returns and delivery policies are clearly stated to avoid any confusion.

8. Contact Us

If you have any questions or require further assistance, please do not hesitate to contact us at magiccatuk@gmail.com. We are here to help!